Returns & Refund Policy
Our Returns & Refund Policy covers the terms and conditions for returning and refunding items purchased from our website, Dandeli Naturals (https://dandelinaturals.com).
Return Eligibility:
To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in its original packaging. Please note that perishable goods (such as food, flowers, newspapers, or magazines), intimate or sanitary goods, hazardous materials, and flammable liquids or gases cannot be returned. Additionally, gift cards and certain health and personal care items are non-returnable.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds:
Refunds are applicable within 30 days of the purchase date. If more than 30 days have passed since your purchase, we are unable to offer a refund or exchange.
In certain situations, partial refunds may be granted, such as when an item is returned without its original packaging, damaged, or missing parts for reasons not due to our error. Refunds for items returned more than 30 days after delivery may also be subject to partial refund consideration.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your credit card or original method of payment within a specific number of days.
Late or Missing Refunds:
If you have not received your refund, we recommend taking the following steps:
- Check your bank account again to ensure the refund has not been processed.
- Contact your credit card company as there may be a processing delay before the refund is officially posted.
- Reach out to your bank, as it can take some time for a refund to be processed and reflected in your account.
- If you have completed the above steps and still have not received your refund, please contact us at dandeli.natual100@gmail.com.
Sale Items:
Only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.
Exchanges:
We only replace items that are defective or damaged. If you need to exchange a defective or damaged item for the same product, please send us an email at dandeli.natual100@gmail.com. and mail your item to the following address:
No.572/36, 5th Phase, Yelahanka New Town, 2nd Floor, BBMP Khata 1474/572/36, KHB Colony, Yelahanka New Town, Bengaluru, Bengaluru Urban, Karnataka, 560064.
Gifts:
If the item was marked as a gift during the purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift during the purchase, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, and they will be notified of the return.
Shipping:
To return your product, please mail it to:
No.572/36, 5th Phase, Yelahanka New Town, 2nd Floor, BBMP Khata 1474/572/36, KHB Colony, Yelahanka New Town, Bengaluru, Bengaluru Urban, Karnataka, 560064.
You will be responsible for paying the shipping costs for returning your item. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.